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PRODUCT SUPPORT - ACCESSORIES - RapidSAT LBT
RapidSAT LBT RESOURCES
Iridium 9555 Handset Firmware Upgrade
Beam recommends that the Iridium 9555 is operated with a firmware version of HT11001 or higher for optimal usage. If your handset shows a firmware version greater than HT11001 then you do not need to upgrade.
If your handset requires a firmware upgrade, please download the firmware file below and follow the instructions included with the release notes to upgrade the Iridium 9555 handset.
To find out your Iridium 9555 current firmware version:
USB to Serial Adapter Installation Guide and Drivers
Installation Guide:
The following drivers are available for download:
OTHER RESOURCES
FAQ
Intelligent Handset
There is no Display on the Intelligent Handset
Check if it is connected to the Handset connector. Try resetting the terminal by pressing the reset button.
Cannot make a call
Simpin / PUK / Phone locking
What is a SIM PIN ?
The Subscriber Identity Module (SIM) often referred to as a simcard, typically is provisioned and issued by a Service Provider (SP) with an associated Personal Identification Number (PIN), sometimes referred to as PIN1. It is possible to request simcards without PINs.
When the Iridium phone first powers on, if the unit is set to request that the user enter the PIN code then until this has been successfully completed the unit will not register, place calls or receive calls.
For more information on SIM PIN please review the following guide
How do I enter a SIMPIN ?
You can enter a SIM PIN through a range of different options depending on the model and accessory available.
For more information on SIM PIN's please review the following guide
Your PIN2 is locked
Enter the PIN2 unblocking key (PUK2) or contact your service provider.
Voice
You cannot make international calls
Have you included the relevant codes? Press and hold the (+) key to display the international dialing prefix (+), and then enter the appropriate country code, followed by the phone number.
Check the Call-Processing settings in the PDMS if enabled.
All calls made from the Iridium® System require a special calling sequence, please refer to your Service Provider for these details.
Did you enter the number in international format?
Check the signal strength meter. If the signal is weak, move the vehicle to a more open area.
Is Restricted displayed? Check the Call Barring setting.
Has a new SIM card been inserted? Is it active
You can't receive calls?
Check to see your phone is powered on.
Check the Antenna. Is it mounted properly.
Do you have a clear view of the sky?
Check the signal strength. If the signal is weak, move the vehicle to a more open area.
Check all forwarding and call barring settings.
Check the ringer setting. If it is OK, there is no audible ringer.
I am unable to make a call
Check that the antenna is properly mounted.
Check you have connected the Antenna adaptor.
Do you have a clear view of the sky?
Did you enter the number in international format?
All calls made from the Iridium® System require a special calling
sequence; please refer to your Service Provider for these details.
Check the signal strength meter. If the signal is weak, move the
vehicle to a more open area.
Check the Network Selection settings.
Check your Operator coverage map.
Is Restricted displayed? Check the Call Barring setting.
Has a new SIM card been inserted?
COMPLIANCE