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PRODUCT SUPPORT - INMARSAT - TERRA 400
TERRA 400 RESOURCES
Falcon (Configuration and firmware upgrade tool)
Version: 1.8
Released: 4th April, 2013
Supports: IsatDock MARINE, IsatDock DRIVE, IsatDock LITE and IsatDock PRO, Oceana 400, Terra 400, Oceana 800, Terra 800
OS Supported: Windows XP(SP3),Vista,7
Installation package includes Falcon application, USB drivers and firmwareDownload Falcon
Overview:
The Falcon allows users to configure a range of software options contained within the IsatDock hardware.
Falcon requires Microsoft .Net Framework 3.5, if your PC does not have this installed installation process will download the necessary files needed during installation (Internet access required).
Released: 4th April, 2013
Supports: IsatDock MARINE, IsatDock DRIVE, IsatDock LITE and IsatDock PRO, Oceana 400, Terra 400, Oceana 800, Terra 800
OS Supported: Windows XP(SP3),Vista,7
Installation package includes Falcon application, USB drivers and firmware
The Falcon allows users to configure a range of software options contained within the IsatDock hardware.
- View the status of the unit
- Configure tracking settings
- Configure POTS settings
- Store/Edit/Retrieve docking station settings
- Resetting docking station to the factory defaults
- Modifying supervisor PIN of the unit
- Beam Terminal Firmware Upgrade
- Improvement - Includes Oceana/ Terra 800 firmware 1.3
- Improvement - Includes Oceana/ Terra 400 firmware 1.3
- Improvement - Includes IsatDock firmware 1.5
- Enhancement - GPS location is now available in status
- Enhancement - Caller ID support
- Enhancement - Supports Inmasat core module 5.3.0
- Improvement - Includes Oceana/ Terra 800 firmware 1.1
- Improvement - Includes Oceana/ Terra 400 firmware 1.1
- Improvement - Includes IsatDock firmware 1.3
- Enhancement - Inmarsat Transceiver upgrade support for Windows vista/7 64-bit OS
- Enhancement - Supports sending long/multi segment SMS
- Enhancement - Supports multiple language SMS
- Improvement - Improved SMS module
- Improvement - Improved tracking module
- Improvement - Improved audio module
- Enhancement - Includes Oceana/ Terra 800 firmware 1.0
- Enhancement - Includes IsatDock firmware 1.2
- Enhancement - Supports Oceana 400
- Enhancement - Supports Terra 400
- Enhancement - Includes Oceana/ Terra 400 firmware 1.0
- Enhancement - Includes IsatDock firmware version 1.2
- Improvement - Improved tracking module
- Improvement - Improved Beam Terminal upgrade module
- Enhancement - Reports to user when an IsatPhone is operating less than the recommended 4.0 firmware release
- Improvement - Minor updates and fixes
- Firmware Included - Version 1.1
- Enhancement - Data support
- Improvement - Tracking and integration with LeoTRAK-Online (DRIVE and MARINE models)
- Improvement - Improved management of the IsatPhone
- Improvement - Range of minor fixes and enhancements
Falcon requires Microsoft .Net Framework 3.5, if your PC does not have this installed installation process will download the necessary files needed during installation (Internet access required).
Terra 400 Manual and Quick Start Guide
OTHER RESOURCES
Contacting my Service Provider
Your service provider number is stored on your SIM card. To view your service provider open Info by pressing the centre selection key and selecting Service provider
Terminal Upgrade Guide
FAQ
Data
Can i use data with my Oceana and Terra Units?
Yes you can. You will need to ensure that you have successfully downloaded the Falcon Tool and accompanying drivers. Your Beam Unit can be used as a modem to send and receive low rate data.
Typical low rate data applications include plain text email and small file attachments. Some Inmarsat service providers offer proprietary applications which have been optimized to operate with your phone. Contact your service provider for details.
To enable your unit for data service:
1. Connect the Beam Unit to your PC using the USB cable.
2. Initially you will need to install a standard USB Modem Driver to work with the Beam Unit. To do this, on your PC go to Control Panel > Phone and Modem options and select the Modem tab. Select Add > make sure you tick Don’t detect modem I will select from list then NEXT > Select the Standard Modem type and 2400bps Modem. Click on NEXT > It will prompt you know to select the Comport that it is attached to.
3. Highlight the modem driver you have just created and click on PROPERTIES > ADVANCED. In the Extra initialization command key in the following: &FE0&D2 OK>
4. Ensure the Beam Unit has signal and ready for service.
5. Identify the Inmarsat Beam data port COM port to which your unit is connected for the data service. The COM port number will be needed when you are using your data application. To do this, on your PC go to Control Panel > Phone and Modem options and select the Modem tab. You will see Standard 2400bps Modem and the COM port eg. COM6. Or, go to Control Panel > System and select the Hardware tab. Click on Device Manager and scroll down to Modems. If your USB drivers are installed you will see Standard 2400 bps Modem. Right click on Standard 2400 bps Modem and select Properties. You will see the Com port eg. COM6.
5. If you have not already done so, install your chosen data application and follow the onscreen instructions.
Firmware / Software / Configuration
How do I upgrade the firmware on the Terminal?
To upgrade the firmware on your Terminal you will need to download the This will automatically download the drivers needed for you run this program.
Once the FALCON Tool has been downloaded and connected to your Terminal, it will automatically prompt you to download to the latest firmware if you do not have it installed.
If your network allows to connect to a FTP site, Falcon will provide the transceiver firmware. If this is not the case, the latest transceiver firmware can be found at: Download IsatPhone Pro firmware version 5.3.0.
Once the FALCON Tool has been downloaded and connected to your Terminal, it will automatically prompt you to download to the latest firmware if you do not have it installed.
If your network allows to connect to a FTP site, Falcon will provide the transceiver firmware. If this is not the case, the latest transceiver firmware can be found at: Download IsatPhone Pro firmware version 5.3.0.
Powering Up/Restarting
We are Planning to install the DC connector directly to the car wiring, what is the PIN out of the connector for the Docking Station
The pinout looking into the 4-way connector of the Docking Station (attached) is:
Pins 1, 2 and 4 are used: Pin 1 = Acc Pin 2 = GND (0V) Pin 4 = Constant Vin (+ve)
Pins 1, 2 and 4 are used: Pin 1 = Acc Pin 2 = GND (0V) Pin 4 = Constant Vin (+ve)
No power on TR400/OC400
Check power is connected to the interface unit and fuse ok.
Ensure the Connector cable to the TR400/OC400 is firmly fitted.
Check for Short-circuit on antenna cables.
Ensure the Connector cable to the TR400/OC400 is firmly fitted.
Check for Short-circuit on antenna cables.
The TR400/OC400 appears to be turning ON/OFF and is not registering.
Ensure the power supply can provide atleast 3.5A at 12 volts.
If power is being supplied from a battery, ensure the connections are tight and the contacts are clean.
Check for short-circuit on antenna cables.
If power is being supplied from a battery, ensure the connections are tight and the contacts are clean.
Check for short-circuit on antenna cables.
Can i use a Fleet Sim Card in my Terra Terminal?
No you cannot. A Fleet Sim Card is designed for maritime satellite phone service. As such a Fleet Sim Card will only work successfully in an Oceana Unit.
Signal / Antenna
How do i know if my TR400/OC400 is registered on the Inmarsat network?
The signal LED on the terminal will change to GREEN or YELLOW when it is registered and able to make calls on the network.
Can i install Surge Arrestors with my Inmarsat products?
Absolutely. Timesmicrowave have a range of lightening surge protectors that would work with our products.
Adding the arrestor and TNC connectors will increase the signal loss but this would be around 0.5dB mark which should not impact the systems performance. We would recommend reviewing the actual lightening protection and trigger voltage to ensure it meets your installation requirements.
Simpin / PUK / Phone locking
My SIM PIN is blocked?
If you enter the PIN incorrectly 3 times, the SIM card locks, and you need to enter the PUK. You must use the PUK code supplied by your Service Provider to unlock the SIM. If you don't have a PUK code please contact your Service Provider.
Status LED's
The signal LED is flashing and call quality is poor.
Ensure all antenna connectors are tight.
The antenna is operating in a location that it can see the satellite and there are no obstructions.
BEAM certified antenna cabling is being used and there are no sharp bends or cuts in the cable.
If using a fixed passive antenna, ensure it is orientated correctly and pointing at the satellite.
The antenna is operating in a location that it can see the satellite and there are no obstructions.
BEAM certified antenna cabling is being used and there are no sharp bends or cuts in the cable.
If using a fixed passive antenna, ensure it is orientated correctly and pointing at the satellite.
Voice
My terminal cannot make or receive calls.
Ensure the SIM card is inserted in the phone and is fully provisioned by your service provider.
Check you have a valid GPS fix.
If the phone has sufficient signal strength and cannot make or receive calls, check if Call barring, Diverting calls or Fixed number dialling have been activated.
If you have a prepay subscription, check your prepay balance to ensure you have sufficient credit to make a call.
Contact your service provider if you are unable to resolve the problem.
Check you have a valid GPS fix.
If the phone has sufficient signal strength and cannot make or receive calls, check if Call barring, Diverting calls or Fixed number dialling have been activated.
If you have a prepay subscription, check your prepay balance to ensure you have sufficient credit to make a call.
Contact your service provider if you are unable to resolve the problem.
COMPLIANCE
Inmarsat Certification
CE Certification (European Standards)
The following document is available for download:
Safety Certificates
The following document is available for download:
FCC Compliance for 400 Terminals
The following document is available for download:
Canadian IC Certification
The following document is available for download: