Check if the Mute LED is illustrating red. If so, the mute function is enabled. Press the Mute button once to disable the mute.
If the dock/handset is Bluetooth capable, check if the Bluetooth® LED is flashing blue at 1.5 second on and 1.5 second off rate.
If so, the Beam docking station is currently connected to a previously paired Bluetooth® device. Press the Bluetooth® button on the DOCK until a beep sounds to turn off the Bluetooth®.