A call is established using the privacy handset but the other end (party B) cannot hear my voice.

Check if the Mute LED is illustrating red. If so, the mute function is enabled. Press the Mute button once to disable the mute.

If the dock/handset is Bluetooth capable, check if the Bluetooth® LED is flashing blue at 1.5 second on and 1.5 second off rate.

If so, the Beam docking station is currently connected to a previously paired Bluetooth® device. Press the Bluetooth® button on the DOCK until a beep sounds to turn off the Bluetooth®.