For a RST100 or RST310 confirm the current version is at least 4.11, to obtain which version is installed, connect the unit to the Beam Management System (BMS) software.
If using a 9555 IntelliDOCK, and the error 'No Carrier' appears when trying to connect to Skyfile Mail.
Make sure of the following:
1. Make sure your SIM is correctly provisioned for data for mobile originated data calls
2. Signal strength must be adequate, and the registration obtained with the Iridium network. On initial power up, registration normally takes about 20 to 40sec, and may vary. Please ensure that SIM PINs are correctly entered, and are disabled if not required. From the AT command prompt, satellite signal strength can be checked with AT+CSQ command (this command varies in response time, up to 10 seconds). The signal is rated on a scale of 0 to 5, (5 being full signal strength, 0 being no signal). It is recommended to have a signal strength of greater than 3 to make a call.
3. In the PDMS software, reset the 9555 Intellidock to 'Factory Defaults' - Powercycle the IntelliDOCK
4. Most issues are caused by 'Handshaking' not being enabled. This happens when you set the defaults via a terminal application. To confirm this, connect the USB to the bottom of the IntelliDOCK and open up your terminal application (eg HyperTerm). Configure your terminal application for the port the IntelliDOCK is connected to. To find the port your device is connected to, look in the drop down area for 'Ports' in the Hardware Device manager within Control Panels of your PC. With the Port Settings defined as: Bits per second: 19200 Data bits: 8 Parity: None Stop bits: 1
From the main menu, press; 6 - Serial; 1 - PassThru; 7 - Handshake? - If it showing (n), then press Y and finally the 'enter' button.
Powercycle the IntelliDOCk
The 'Handshaking' issue has been resolved in a newer release firmware, once released please upgrade to this newer version.