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Latest News & Releases

IsatPhone2 (model 2.1) Transceiver Firmware Update 1.00.13

Released: July 14, 2021

Affected Products: IsatDOCK2 MARINE, IsatDOCK2 PRO, IsatDOCK2 DRIVE and IsatDOCK2 LITE

Dear Customer,

Beam Communications would like to inform all customers that its docking stations, IsatDOCK2 LITE, IsatDOCK2 DRIVE, IsatDOCK2 PRO, IsatDOCK2 MARINE are now fully compatible with the new IsatPhone2 (model 2.1) firmware 1.00.13.

In order to upgrade the handset’s firmware you must take the IsatPhone2 outside the dock and connect to a PC running Windows 10, Windows 8, Windows 7 or Windows XP. The USB drivers and IsatPhone 2 firmware upgrade tool for IsatPhone 2 (Model 2.1) must be installed. These can be found on the Inmarsat support website by visiting https://www.viasat.com/customer-service/isatphone-2-support/

The firmware upgrade will take approximately 1 - 2 minutes. After installation, you can check the firmware version by switching on the phone and selecting Menu > Settings > About > Firmware version

For any support questions, please contact us at support@beamcommunications.com

Regards,

BEAM Communications

New Iridium Extreme, Extreme PTT and 9555 firmware

Released: May 06, 2020

Dear Customer,

We are pleased to announce that the new firmware release for the following Iridium handsets are compatible with the following Beam Communications docking stations:

  • 9555 handset firmware HT19002 is compatible with 9555 Intellidock, 9555 PotsDOCK and 9555 SatDOCK-G
  • 9575 Extreme handset firmware HL19004 is compatible with Extreme DriveDOCK, Extreme PotsDOCK and Extreme LiteDOCK.
  • 9575 Extreme PTT handset firmware HP19004 is compatible with Extreme DriveDOCK with Beam PTT Corded and Wireless handsets.

It is recommended to upgrade your Iridium handsets to the latest firmware to take advantage of the enhancements.

For any questions please email us at support@beamcommunications.com

Regards,

Customer Support Team

Beam Communications Support

New ExtremeDD Firmware for PTT

Released: May 24, 2019

Dear Customer,

We are pleased to announce that a new firmware version 1.5.8061 for the Extreme DriveDock has been released.

The new firmware allows the use of the Beam wireless and corded PTT handset while the Extreme DriveDock and Iridium 9575P is on Phone mode.

For existing Extreme Drive Dock PTT users, it is recommended to check the docking station firmware by downloading the Eagle Software Management tool here.

The new firmware is saved in the same folder as the Eagle Software installer.  Follow instructions below:

  • Extract the files into the PC.
  • Install the Eagle Software Management tool.
  • Upgrade the firmware if needed by going to Advanced Options> Firmware Upgrade > Choose "Custom Firmware" from the drop down selection.
  • Verify firmware update once completed, make sure Eagle shows firmware as 1.5.8061

If you have an existing installation of the Eagle Software Management tool, follow the steps below:

  • Download the new firmware here and extract the hex file into a local folder.
  • Open Eagle and click Connect.
  • Choose Advanced Options> Firmware Upgrade, then select "Custom Firmware" and point to the new firmware version in your drive.
  • Verify firmware update once completed, make sure Eagle shows firmware as 1.5.8061

Regards,

Beam Communications Support

GPS Week Rollover

Released: April 8, 2019

Dear Customer,

Due to the recent “GPS week roll-over” that occurred on April 6th 2019 certain Beam Communications products have been impacted.  If you are using any of the products on the list but not using the GPS tracking feature, you are not affected.  However, if you are using the GPS tracking feature, the GPS tracking fix date and time may be wrong. The positioning performance is not affected.

An example of the Oceana 800 GPS tracking information with the wrong fix date and time sent on April 8, 2019.

Oceana800_Tracking, SQ4,TU-203837027,AL18,II353032040429082,LT-38.92037,LG149.14900,VL0,HT73,DR0,FU-203837027,

Note:

  • TU – the GPS date and time on an instance when the tracking information was requested.
  • FU – the GPS date and time from the most recent GPS fix. FU may either be equivalent or behind the TU time.

When the UNIX Date and Time code is converted to human readable date and time, the GPS date and time is wrong.

  • GMT: Wednesday, July 17, 1963 6:36:13 PM
  • Your time zone: Thursday, July 18, 1963 4:36:13 AM GMT+10:00
  • Relative: 56 years ago

The following Beam Communication products are affected:

  • 9555 PotsDOCK – Serial number PD510000 and earlier.
  • 9555 SatDOCK-G – Serial number SG505194 and earlier.
  • IsatDOCK Drive – Serial number MMN08809 and earlier.
  • IsatDOCK Marine – Serial number MMN09116 and earlier.
  • Oceana 800 – Serial number MFL03547 and earlier.

Important: The log file will show incorrect log date and time for these products.

Our team is working on a firmware update that will correct the GPS epoch roll-over on these products. The next communication on this issue will on May 3, 2019.

Regards,

Beam Communications

Read More about the GPS Week Roll-Over

GPS is known to provide accurate positioning and timing information worldwide. When the GPS system first started to track time, the date and time was represented by a counter that could only count forward to a maximum of 1024 weeks, or approximately 19.7 years. After 1024 weeks, this counter “rolled over” to zero, and GPS time started counting forward again. The first rollover occurred in August of 1999. The second rollover occurred in April 6, 2019.