Beam Communications undertakes warranty and out of warranty servicing across our extensive product range.
For further information on our servicing process, warranty items and conditions please click on the button below.
All wireless devices, including satellite telephones, are susceptible to RF (Radio Frequency) interference from other electronic devices. This problem is especially evident when numerous antennas and broadcasting devices are located within close proximity to each other.
A good example would be onboard a ship. It is important that certain considerations be taken into account for best performance when an Iridium/Inmarsat system is installed.
Causes of RF Interference:
Some subscribers have contacted Iridium regarding the loss of signal quality when they operate their equipment near active Inmarsat terminals. The power with which Inmarsat units transmit can overpower the Iridium unit’s ability to properly maintain a quality connection with the Iridium satellite constellation. Inmarsat terminals are often found in the same locations as Iridium subscribers, such as harbors, airports and especially onboard ships.
The location of the Inmarsat unit’s antenna in relation to the Iridium unit’s antenna plays a significant role in determining the degree of signal degradation that an Iridium subscriber can expect to experience. All Iridium units are susceptible to this interference, regardless of the type of antenna being used.
Generally speaking, an Iridium unit, be it a handset using its internal antenna or a fixed terminal when attached to an externally mounted antenna and located within 15 and 45 meters (50 to 150 feet, respectively) of an operating Inmarsat Standard-C terminal, will likely experience degraded performance.
Other sources of RF interference such as Globalstar units, radar devices and broadcast stations can provide interference for Iridium units, but usually are not encountered as frequently as Inmarsat terminals.
Also refer to “Assuring Quality of Iridium Service” in the Antenna Installation Guide.
Make sure the following are observed:
The IP Address is 12.47.179.11
directip.sbd.iridium.com / port 10800 which should resolve to 12.47.179.12:10800
Yes, the source IP address that will be utilized to connect to the Iridium gateway needs to be included within the Iridium network firewalls, to allow for successful connection.
This request for DMT access needs to be sent to the partners Iridium Account Manager.
Before an SBD can be sent, the LBT (in the Beam Device) or Iridium satellite phone must be provisioned for SBD. This includes Data being activated on your account and a destination address setup for the SBD to be sent to.
The destination address can be set to a specific IMEI number, an email address, or a direct IP Address / port.
Your service provider will be able to assist you in provisioning of your device.
Refer to the Beam Data Guide for more information on sending SBD's.
Messages sent to an ISU from the Host are sent to the email address: [email protected]
The 9601 / 9602(N) / 9603(N) only supports Iridium's Short Burst Data (SBD) capability. It does not support voice, circuit switched data, or short message service (SMS).
The default baud rate is 19200 8N1 with hardware hand-shaking (CTS/RTS). The 9602 SBD Modem does not have an autobaud facility. The baud rate can be set via the AT+IPR=n where n is one of the following:
N BAUD
1 600
2 1200
3 2400
4 4800
5 9600
6 19200 (Default)
7 38400
8 57600
9 115200
Check power is connected and correct DC voltage is available.
Check power connection.
Check with your Service Provider that the service has been activated
Check Antenna connection and location.
Check that the correct cable is used on the correct port, and that the bit rate is set the same for both PC and 9602 SBD Modem. If using the USB connection, ensure the correct drivers have been installed.
Beam products are not certified for safety in explosive environments.