MG200 LTE Gateway (MG200)

MG200-2

Beam Communications undertakes warranty and out of warranty servicing across our extensive product range.
For further information on our servicing process, warranty items and conditions please click on the button below.

Frequently Asked Questions

Powering Up/Restarting

Q.What DC power range does the MG400 and MG200 support? Current rating?
A.

Both the MG400 and MG200 require 9-36V DC with minimum power rating of 24W.

Q.The MG400/MG200 does not power on.
A.

The device does not have a physical on/off switch. Once connected to the power source the device will automatically switch on. Please allow 3 mins until the device is up and running normally before connecting to it.

If the device doesn’t switch on, please check following:

Check the pin connection on the terminal block connector. For the MG400, pin 1 is positive DC supply while pin 2 is ground. For the MG200, pin 1 is ground while pin 2 is positive DC supply.

If using an AC power supply it is recommended to use the supplied AC plug pack in the box.

When wiring it from an existing DC power source, voltage should be between 9-36V DC, with a minimum current of 2A at 12V.

If the supplies are at the correct levels and yet the device is unable to switch on, check the fuse on the DC power cable. Also check the DC cable connection to batteries.

Q.It is not staying on. When it is powered on, it switches off after a few minutes.
A.

Once power is connected, please allow 3 minutes for the device to completely boot up. During the boot up process, LEDs on the MG400 front panel will flash and then grey out. This is normal.

If the device switches off after a few minutes of operation. Please check following:

For both MG400 and MG200 if using the AC adapter, check AC power adapter if plugged in securely.

For DC power, check the fuse in DC power cable and the DC source outputs the correct voltage and current.

The MG400 unlike the MG200 has an Ignition Sense pin which allows it to switch-on and off with other electrical accessories in a vehicle.

When the Ignition Sense detects zero or low voltage, the MG400 will automatically switch off (per shutdown Timer setting in Power Control menu).

To disable / change the setting, in device Web GUI navigate to Service -> Power Control.  See image below:

 

MG400 Service PowerControl

Q.What do the LEDs on the front panel look like in normal operation?
A.

For the MG200 with GPS antenna connected, SIM A is selected, and LTE signal is high, see image below.

MG200 LED Display

 

For the MG400 with GPS antenna connected, SIM A is selected, and LTE signal is high, see image below.

MG400 LED Normal

PIN/Security

Q.What SIM card size is compatible with the MG400 and MG200?
A.

For the MG200: 3FF, Micro SIM, 12 x 15 mm.

For the MG400: 2FF, Mini SIM, 25 x 15 mm.

Q.Where can I find the SIM card slot on the MG400 and MG200?
A.

The SIM card slot on MG400 is in device's front panel.

While the MG200, the SIM card slot is in the bottom panel.

Please refer to each product's Quick Start Guide for detailed instructions of how to insert the SIM cards.

Q.What are the differences between SIM A and SIM B on both modems?
A.

SIM A and SIM B slots are the same, except by default setting the preferred SIM Card is SIM A. If both sim slots have sim cards in them, SIM A will be selected as default.

This setting can be changed via device Web GUI, Network -> Connection Setup -> Click Edit at WAN-1 -> Preferred SIM Card in 3G/4G WAN Type Configuration.

If one SIM card is inserted, the device will automatically detect the SIM card, no matter if it is in SIM A or SIM B slot.

SIM B can also be enabled as the fail-over to SIM A under the setting - Preferred SIM Card in 3G/4G WAN Type Configuration menu.

Q.The SIM is inserted, but it is not recognized.
A.

After power on, please allow 3 minutes for the device to boot up.

Either SIM A or SIM B LED will light up depending on which sim slot the sim card was inserted.  For best practice, always use SIM A.

If none of the SIM A and SIM B LED is on, this means sim card is not detected.

Disconnect power, remove the sim card, make sure the sim contacts are clean, then insert it to the SIM slot following the correct orientation.

Refer to Quick Start Guide for detailed instructions of how to insert a SIM card.

Q.Both SIM A and SIM B are in the modem, SIM B LED however is off. What does this mean?
A.

By default SIM A is selected as preferred SIM card. SIM A LED is on. While SIM B is the backup sim card. SIM B LED will be off when SIM A is connected.

SIM B will be activated in following scenarios:

Only one SIM card is used and inserted to SIM B.
Both SIM A and SIM B slots have sim cards in them, but SIM B has been selected as the preferred SIM card.
Both SIM A and SIM B slots have sim cards in them, SIM A has been selected as the preferred SIM card, SIM B is enabled as Fallback, and there is no network connection on SIM A network.

Q.Can I change the name and password of my wireless network?
A.

In device Web GUI, navigate to Network -> Wi-Fi -> Wi-Fi Module One (or Two) -> Click Edit in 2.4G / 5G VAP List, change the SSID and Preshared Key settings.

Click Save, then click apply. Wait for a few seconds for the settings being activated. 

Q.I forgot the Wi-Fi password, or I have lost the spare device label that came with the SSID and Wi-Fi network password. What can I do?
A.

There is a device label attached to the bottom of your device with the default Wi-Fi SSID and password.

If the label has become unreadable, the SSID and password can be read from device Web GUI: Network -> Wi-Fi -> Wi-Fi Module One (or Two) -> Click Edit in 2.4G / 5G VAP List, check the SSID and Preshared Key field.

Q.I cannot connect to the MG200/MG400.
A.

If your smart phone or computer cannot connect to the MG200/MG400 because it can't see it's WiFi SSID, please follow the steps below:

Step 1: Enable the Wi-Fi function on your device (smart phone or computer), scan the Wi-Fi network. If using an MG400 and your device doesn’t support 5GHz Wi-Fi, you should still see the 2.4GHz Wi-Fi network created by MG400.  The MG200 only supports 2.4G Wi-Fi.

Step 2: Select the MG200/MG400 Wi-Fi network, enter the Wi-Fi password.

If your device can not connect to the Wi-Fi network due to Wi-Fi channel interference, reboot your device. After the reboot, the device will select the best channel and keep using that channel.

Q.Can you save a back up of your MG200/MG400 settings?
A.
It is recommended to save your  settings to your PC after you configure the device.
If a device reset is performed, you can restore your settings by uploading the saved settings from your PC.
 
Navigate to Administration -> System Operation -> Backup & Restore -> Backup Configuration Settings menu.
Choose Download to save configuration to your PC. Choose Upload to restore settings from your PC.
 
Note: Note that admin login username and password is not part of the back up.

Signal/Connectivity

Q.I have no Internet connection.
A.

Multiple factors may block cellular network connection.

Please check following:

  • Make sure LTE antennas are securely tightened to the connector.
  • Check APN setting. Make sure the correct APN is entered. You can enter the APN on page 5 on MG200 and page 6 on MG400. Or navigate to Network -> Connection Setup -> Click Edit at WAN-1 -> Enter the APN in Connection with SIM-A / SIM-B table.
  • For a PIN locked SIM card, to unlock the SIM, please refer the Quick Start Guide.
  • Also, check service provider for cellular network coverage and if there's any network issues on your service.
Q.What are the 2.4G and 5G LED stand for?
A.

The 2.4G/5G LED indicates the working status of 2.4GHz/5GHz Wi-Fi module. Please refer to Quick Start Guide for the LED behavior and meanings.

If 2.4G is enabled...tbd

If 5G is enabled...tbd

Q.I can not access the device Web GUI page.
A.

Connect your PC to the device via Wi-Fi network or RJ45 cable. To access the Web GUI, on web browser of your PC, enter IP address 192.168.123.254.

To log in the device, enter the default user name ‘admin’, password ‘admin’. 

For security reasons, it is recommended you change these login details at the 1st login.

Q.I forgot the device administrator password. What can I do?
A.

Don't panic.  The admin username and password can be reset, but this also resets the settings made in the modem.

First, you will need to reset the device back to factory default setting by pressing the reset button for 6 seconds.

Then connect your PC to the device via Wi-Fi network or a RJ45 cable.

Please note that the Wi-Fi SSID and password go back to factory default setting after the reset.

You may need to use the SSID and password printed on device label for Wi-Fi connection.

After connecting to the device, you can use the username  ‘admin’ as administrator name and password to login.

Please change the login password in 2nd step of setup wizard, or navigate to administration -> System Operation -> Password & MMI -> Password. 

Q.Is the device secure? Can other people access my wireless network?
A.

The device has been programmed with Wi-Fi SSID and password before it leaves the factory.

The default SSID and password are printed on the device label.

In your first login to the device, when Setup Wizard page comes, it is recommended to change the default administrator password, Wi-Fi SSID and password.

Manuals & Guides

Quick Start Guide MG200 LTE Gateway

For more information please download our MG200 LTE Gateway Quick Start Guide.
Download

User Manual MG200

For more information please download our MG200 User Manual.
Download

Compliance

Frequently Asked Questions

Powering Up/Restarting

Q.What DC power range does the MG400 and MG200 support? Current rating?
A.

Both the MG400 and MG200 require 9-36V DC with minimum power rating of 24W.

Q.The MG400/MG200 does not power on.
A.

The device does not have a physical on/off switch. Once connected to the power source the device will automatically switch on. Please allow 3 mins until the device is up and running normally before connecting to it.

If the device doesn’t switch on, please check following:

Check the pin connection on the terminal block connector. For the MG400, pin 1 is positive DC supply while pin 2 is ground. For the MG200, pin 1 is ground while pin 2 is positive DC supply.

If using an AC power supply it is recommended to use the supplied AC plug pack in the box.

When wiring it from an existing DC power source, voltage should be between 9-36V DC, with a minimum current of 2A at 12V.

If the supplies are at the correct levels and yet the device is unable to switch on, check the fuse on the DC power cable. Also check the DC cable connection to batteries.

Q.It is not staying on. When it is powered on, it switches off after a few minutes.
A.

Once power is connected, please allow 3 minutes for the device to completely boot up. During the boot up process, LEDs on the MG400 front panel will flash and then grey out. This is normal.

If the device switches off after a few minutes of operation. Please check following:

For both MG400 and MG200 if using the AC adapter, check AC power adapter if plugged in securely.

For DC power, check the fuse in DC power cable and the DC source outputs the correct voltage and current.

The MG400 unlike the MG200 has an Ignition Sense pin which allows it to switch-on and off with other electrical accessories in a vehicle.

When the Ignition Sense detects zero or low voltage, the MG400 will automatically switch off (per shutdown Timer setting in Power Control menu).

To disable / change the setting, in device Web GUI navigate to Service -> Power Control.  See image below:

 

MG400 Service PowerControl

Q.What do the LEDs on the front panel look like in normal operation?
A.

For the MG200 with GPS antenna connected, SIM A is selected, and LTE signal is high, see image below.

MG200 LED Display

 

For the MG400 with GPS antenna connected, SIM A is selected, and LTE signal is high, see image below.

MG400 LED Normal

PIN/Security

Q.What SIM card size is compatible with the MG400 and MG200?
A.

For the MG200: 3FF, Micro SIM, 12 x 15 mm.

For the MG400: 2FF, Mini SIM, 25 x 15 mm.

Q.Where can I find the SIM card slot on the MG400 and MG200?
A.

The SIM card slot on MG400 is in device's front panel.

While the MG200, the SIM card slot is in the bottom panel.

Please refer to each product's Quick Start Guide for detailed instructions of how to insert the SIM cards.

Q.What are the differences between SIM A and SIM B on both modems?
A.

SIM A and SIM B slots are the same, except by default setting the preferred SIM Card is SIM A. If both sim slots have sim cards in them, SIM A will be selected as default.

This setting can be changed via device Web GUI, Network -> Connection Setup -> Click Edit at WAN-1 -> Preferred SIM Card in 3G/4G WAN Type Configuration.

If one SIM card is inserted, the device will automatically detect the SIM card, no matter if it is in SIM A or SIM B slot.

SIM B can also be enabled as the fail-over to SIM A under the setting - Preferred SIM Card in 3G/4G WAN Type Configuration menu.

Q.The SIM is inserted, but it is not recognized.
A.

After power on, please allow 3 minutes for the device to boot up.

Either SIM A or SIM B LED will light up depending on which sim slot the sim card was inserted.  For best practice, always use SIM A.

If none of the SIM A and SIM B LED is on, this means sim card is not detected.

Disconnect power, remove the sim card, make sure the sim contacts are clean, then insert it to the SIM slot following the correct orientation.

Refer to Quick Start Guide for detailed instructions of how to insert a SIM card.

Q.Both SIM A and SIM B are in the modem, SIM B LED however is off. What does this mean?
A.

By default SIM A is selected as preferred SIM card. SIM A LED is on. While SIM B is the backup sim card. SIM B LED will be off when SIM A is connected.

SIM B will be activated in following scenarios:

Only one SIM card is used and inserted to SIM B.
Both SIM A and SIM B slots have sim cards in them, but SIM B has been selected as the preferred SIM card.
Both SIM A and SIM B slots have sim cards in them, SIM A has been selected as the preferred SIM card, SIM B is enabled as Fallback, and there is no network connection on SIM A network.

Q.Can I change the name and password of my wireless network?
A.

In device Web GUI, navigate to Network -> Wi-Fi -> Wi-Fi Module One (or Two) -> Click Edit in 2.4G / 5G VAP List, change the SSID and Preshared Key settings.

Click Save, then click apply. Wait for a few seconds for the settings being activated. 

Q.I forgot the Wi-Fi password, or I have lost the spare device label that came with the SSID and Wi-Fi network password. What can I do?
A.

There is a device label attached to the bottom of your device with the default Wi-Fi SSID and password.

If the label has become unreadable, the SSID and password can be read from device Web GUI: Network -> Wi-Fi -> Wi-Fi Module One (or Two) -> Click Edit in 2.4G / 5G VAP List, check the SSID and Preshared Key field.

Q.I cannot connect to the MG200/MG400.
A.

If your smart phone or computer cannot connect to the MG200/MG400 because it can't see it's WiFi SSID, please follow the steps below:

Step 1: Enable the Wi-Fi function on your device (smart phone or computer), scan the Wi-Fi network. If using an MG400 and your device doesn’t support 5GHz Wi-Fi, you should still see the 2.4GHz Wi-Fi network created by MG400.  The MG200 only supports 2.4G Wi-Fi.

Step 2: Select the MG200/MG400 Wi-Fi network, enter the Wi-Fi password.

If your device can not connect to the Wi-Fi network due to Wi-Fi channel interference, reboot your device. After the reboot, the device will select the best channel and keep using that channel.

Q.Can you save a back up of your MG200/MG400 settings?
A.
It is recommended to save your  settings to your PC after you configure the device.
If a device reset is performed, you can restore your settings by uploading the saved settings from your PC.
 
Navigate to Administration -> System Operation -> Backup & Restore -> Backup Configuration Settings menu.
Choose Download to save configuration to your PC. Choose Upload to restore settings from your PC.
 
Note: Note that admin login username and password is not part of the back up.

Signal/Connectivity

Q.I have no Internet connection.
A.

Multiple factors may block cellular network connection.

Please check following:

  • Make sure LTE antennas are securely tightened to the connector.
  • Check APN setting. Make sure the correct APN is entered. You can enter the APN on page 5 on MG200 and page 6 on MG400. Or navigate to Network -> Connection Setup -> Click Edit at WAN-1 -> Enter the APN in Connection with SIM-A / SIM-B table.
  • For a PIN locked SIM card, to unlock the SIM, please refer the Quick Start Guide.
  • Also, check service provider for cellular network coverage and if there's any network issues on your service.
Q.What are the 2.4G and 5G LED stand for?
A.

The 2.4G/5G LED indicates the working status of 2.4GHz/5GHz Wi-Fi module. Please refer to Quick Start Guide for the LED behavior and meanings.

If 2.4G is enabled...tbd

If 5G is enabled...tbd

Q.I can not access the device Web GUI page.
A.

Connect your PC to the device via Wi-Fi network or RJ45 cable. To access the Web GUI, on web browser of your PC, enter IP address 192.168.123.254.

To log in the device, enter the default user name ‘admin’, password ‘admin’. 

For security reasons, it is recommended you change these login details at the 1st login.

Q.I forgot the device administrator password. What can I do?
A.

Don't panic.  The admin username and password can be reset, but this also resets the settings made in the modem.

First, you will need to reset the device back to factory default setting by pressing the reset button for 6 seconds.

Then connect your PC to the device via Wi-Fi network or a RJ45 cable.

Please note that the Wi-Fi SSID and password go back to factory default setting after the reset.

You may need to use the SSID and password printed on device label for Wi-Fi connection.

After connecting to the device, you can use the username  ‘admin’ as administrator name and password to login.

Please change the login password in 2nd step of setup wizard, or navigate to administration -> System Operation -> Password & MMI -> Password. 

Q.Is the device secure? Can other people access my wireless network?
A.

The device has been programmed with Wi-Fi SSID and password before it leaves the factory.

The default SSID and password are printed on the device label.

In your first login to the device, when Setup Wizard page comes, it is recommended to change the default administrator password, Wi-Fi SSID and password.

Manuals & Guides

Quick Start Guide MG200 LTE Gateway

For more information please download our MG200 LTE Gateway Quick Start Guide.
Download

User Manual MG200

For more information please download our MG200 User Manual.
Download

Compliance