Why am I having trouble upgrading firmware?

Please ensure you have downloaded the latest version of the Beam Software Management tool from the product's support page.

The software management tool includes the required USB drivers to enable communication between the computer and the Beam docking station or terminal.

Also, refer to the Software Management tool's release note for operating system compatibility.

In addition please try the following process:

• Restart the PC
• Removing the USB cable from the device to the PC
• Power cycle the device
• Retry upgrading firmware