Service & Warranty

Beam Communications Service Request Process

STEPS

DETAILS

STEP 1
Service Request

For end users, please contact your dealer for initial assistance.                                                                                                     For resellers and dealers, please contact Support.

STEP 2
Warranty Terms & Conditions

Prior to returning a part for service, please read and agree to the Terms and Conditions as charges may apply.

STEP 3
Submit RMA Request

Fill out the service request form online.

STEP 4
Service Request

We will evaluate the service request and provide assistance with the issue or advise if the product requires back to base servicing.

STEP 5
Return Product to Beam

For an approved RMA request, you will receive a unique RMA number and a download link to a blank RMA form to fill out.  We will advise the return address depending upon your location.                                                         Send the completed form to This email address is being protected from spambots. You need JavaScript enabled to view it..                                                                               Enclose a printed copy of the completed RMA form with the product when returning.

STEP 6
Product Return Assessment

Beam will test and investigate the reported issue.

STEP 7a
In-Warranty Repair

Beam will service and return product immediately after repair.
- END of In-Warranty Repair -

The RMA process is continued below for Out-of-Warranty Repair.

STEP 7b
Out of Warranty Repair

Beam will provide a quote for total cost of repair and customer may be required to pre-pay or submit a Purchase Order to approve the repair.

STEP 8
Receipt of Payment

Beam will complete the servicing. Customer receives invoice or receipt via email.

STEP 9
Product Return to Customer

Product is shipped to nominated destination.
- END of Out-of-Warranty Repair -

pdf RMA Form (88 KB)

document Auto-fill Troubleshooting Questionnaire (50 KB)

  pdf Printable Troubleshooting Questionnaire (205 KB)