I forgot the device administrator password. What can I do?

Don't panic.  The admin username and password can be reset, but this also resets the settings made in the modem.

First, you will need to reset the device back to factory default setting by pressing the reset button for 6 seconds.

Then connect your PC to the device via Wi-Fi network or a RJ45 cable.

Please note that the Wi-Fi SSID and password go back to factory default setting after the reset.

You may need to use the SSID and password printed on device label for Wi-Fi connection.

After connecting to the device, you can use the username  ‘admin’ as administrator name and password to login.

Please change the login password in 2^nd step of setup wizard, or navigate to administration -> System Operation -> Password & MMI -> Password.